Knowledge Management

June 26, 2007 0 comments

OVERVIEW

Developing effective ways of utilizing knowledge is now increasingly important in organizations to offset competitive disadvantages and to exploit latent corporate ‘know-how’ to its fullest potential.

"Knowledge is power" has been a central premise to organizations - power to: create and retain customers, Analise corporate information and apply it analytically to changing circumstances, develop and distribute products, and to predict market behavior and plan for it strategically, etc. Knowledge Management (KM) provides a framework for organizations to think about their resident knowledge and to relate it to a wide range of business goals and objectives.

Knowledge Management is the way that organizations create, capture and re-use knowledge to achieve organizational objectives. KM is the next stage in the evolution of organizational transformation strategies. It is emerging as the missing element of popular management strategies such as TQM, BPR, CPI, Learning Organization, Best Practices, etc. Efforts to implement these gn; knowledge and learning: KM strategy: knowledge management best practice; virtual enterprising; anstrategies brought about the realization that a knowledge perspective is a requirement for competing in the next century. Knowledge Management may have different meaning depending on whether the perspective is coming from Operations, Organizational Development, Information Technology, but a business perspective is emerging from the commercial world where KM solutions are sought most vigorously.

AIMS

To introduce Knowledge Management concepts in an organizational context e.g. the knowledge economy; the management of intellectual capital, knowledge and decision making; knowledge and business processes; implicit, informal and tacit knowledge; knowledge management and organizational design; knowledge and learning: KM strategy: knowledge management best practice; virtual enterprising; and cultural transformations.

OBJECTIVES

• provide frameworks for understanding KM from various perspectives, e.g. operations corporate culture, Information Management, Information Technology (IT)
• use appropriate methods and frameworks to leverage organizational knowledge to engender the learning organization
• delineate and measure the knowledge intensity of organizational processes
• understand the costs and benefits of KM and to justify projects
• manage and implement KM solutions to organizational and business problems
• understand the enabling technologies for managing knowledge
• explore the need for practical approaches to cultural transformation
• develop a KM strategy for managing knowledge and organizational learning

Topics

1. The evolution of the knowledge-based organization: evolution and precursors of the knowledge society, service sector emergence, discovery and production of knowledge

2. The concept of knowledge: definition of KM, knowledge categories, knowledge market value, corporate know-how, making tacit knowledge explicit

3. Managing intellectual capital in organizations: developing and managing ‘know-how’ e.g. customers, suppliers, competitors, markets, etc.

4. Knowledge Management and organizational design: knowledge management and BPR, self adaptive systems, knowledge ecology, the knowledge-creating company

5. Knowledge and organizational learning: knowledge and learning cycles, knowledge sharing, learning organization strategies

6. Knowledge Management technologies: IT infrastructures, evolution of the cyborg, knowledge management technology architectures

7. E-Business and Corporate Re-invention: coming of the global village, the medium and the message, business electronic relationships, e-strategies and technologies

8. Creating a Knowledge Management strategy: generating strategic KM options, operationalization KM solutions

9. Towards an enterprise knowledge management perspective: AI and KM, enterprise resource planning, customer relationships, IT service management

10. Knowledge working: roles and responsibilities, leadership, team-building

11. Knowledge Management and cultural transformations: ecology of knowledge, models of change

12. Contemporary and future issues in Knowledge Management: is KM a discipline?

Posted by Lisa
Categories: Business Entrepreneurship Knowledge Management